Seed Loyalty Club Terms & Conditions

‘Seed’ is the trading name for the loyalty club promoted by The Plant Place GC Ltd (The Plant Place). The Seed card and app remain the property of The Plant Place.

Lost or damaged cards may be replaced at the discretion of The Plant Place.

The Plant Place reserves the right to terminate Seed at any time by giving three months’ notice of its intention to do so. Any such notice will be posted on The Plant Place website.

Only one Seed membership is permitted per individual.

Unless you are an employee of The Plant Place, you must be over the age of 18. The Plant Place employees, groups, charities or businesses may be excluded from certain aspects of Seed at any time.

This voucher entitles you to 10% off all full-priced items in a single transaction excluding all gift cards. The discount will be applied to the value of your eligible purchases. This voucher cannot be used on discounted items, items already on sale, or in conjunction with any other offer, promotion, or discount code. This voucher is valid for 6 months from the date of issue. The expiry date will be clearly displayed on your app. To redeem the voucher, it must be surrendered at the time of purchase (in-store). This voucher is a one-time use only voucher and cannot be reused. Seed Loyalty Club reserves the right to amend these terms and conditions at any time. This voucher has no cash value and cannot be exchanged for cash or other goods or services. Seed Loyalty Club reserves the right to cancel or deactivate the voucher in case of suspected fraud or misuse. By joining the Seed Loyalty Club and accepting this voucher, you agree to these Terms and Conditions. Rewards received via app or email, in particular vouchers must be redeemed in store by the Seed member using the barcode from either the app or email.

Seed Loyalty Points are exclusively available to registered members of The Plant Place Seed Loyalty Club. Members earn 2 Seed Loyalty Points for every £1 spent on qualifying purchases made at The Plant Place. Points are awarded upon the presentation and scanning of the Seed Loyalty Card at the point of purchase. Points are earned on the final transaction amount after all reductions and deductions, including sale prices, have been applied. Please note that points are not awarded for the purchase of gift vouchers, delivery charges, or build/installation service charges. Promotional periods offering bonus points, such as double or triple points, will be subject to specific terms and conditions, which will be communicated separately to members.

Each Seed Loyalty Point has a monetary value of £0.01 (1p). These points can be redeemed in-store for full or partial payment of purchases. Points cannot be exchanged for cash. Members can conveniently check their Seed Loyalty Points balance via The Plant Place App or by asking a member of staff in-store. At this time, The Plant Place does not have an expiration date for points, however The Plant Place reserves the right to set an expiry date for points, of which, customers will be given reasonable notice.

The Plant Place reserves the right to modify or terminate the Seed Loyalty Points scheme at any time. In such instances, reasonable notice of any changes or termination will be provided to members through email, website updates, or in-store notices. The Plant Place also reserves the right to remove points earned through fraudulent activity. The processing of personal data collected for the Seed Loyalty Points scheme will be conducted in accordance with The Plant Place's existing policy. The Plant Place is not responsible for lost or stolen Seed Loyalty Cards. All matters relating to the Seed Loyalty Points scheme are subject to The Plant Place's final decision.

Seed Loyalty Club members who register before their birthday will receive a one-time use £5 voucher on their birthday, valid for six months, credited to their account for use on purchases excluding gift cards. Registration on the birthday itself will result in voucher issuance on the following birthday. This voucher is non-transferable, cannot be exchanged for cash, and is subject to Seed Loyalty Club's right to amend or withdraw the offer, verify eligibility, and resolve disputes at its sole discretion.

At The Plant Place, one winner will be chosen at least 12 times a year, and we reserve the right to change the number of winners or change the number of draws within a year at our discretion. The winner will be selected using a random generator. The random generator works by picking out a random transaction made by a Seed member. Winners will be notified via telephone or email. By participating in The Plant Place Seed Prize Draw, you acknowledge that The Plant Place may request your consent to share your winnings and photo on social media, the website, and app. You retain the right to decline such requests.

Should you wish at any time to remove your details, please see below 5 simple steps to delete your Seed APP account :

Step 1: Log into the app

Step 2: Go to the Account icon

Step 3: Select the Details tab at the top

Step 4: Scroll to the bottom and tap ‘Permanently Delete Account’

Step 5: Enter App password, and tap delete.

Your customer record is immediately permanently deleted.

The Plant Place are committed to protecting your privacy and complying with the Data Protection Act 2018 – see our Privacy Policy for full details. Your personal information collected by us will be used only for the administration of Seed and to keep you updated by email and app notifications.

By joining Seed you agree to receive emails and app notifications from us about Rewards and relevant information.

Your purchase history will be used to look up receipts on your request and to send relevant information and Rewards.

1. Communication Channels:

We will primarily communicate with you regarding the Seed Loyalty Club via email. This includes sending information about but not limited to:

• Special offers and promotions

• Exclusive sales and discounts

• New product launches

• Loyalty program updates and benefits

• Account information and updates

• Other up to date information about us, our products or customers

2. Urgent Contact:

We may contact you by phone call or physical mail for urgent matters only. This includes situations such as:

• Notifying you about winning a monthly prize draw

• Addressing issues with your account or purchases

• Informing you about important changes to the Loyalty Club program

However, we will only use these methods if you have consented to them within the Loyalty Club app or at point of sign up.

3. Opting Out of Communication:

You have the right to manage your communication preferences at any time. Here's how:

• In-App Settings: You can turn off email communication within the Loyalty Club app under "Account” then “Details".

• Email Request: You can also unsubscribe from email communication by sending us an email requesting to stop receiving such messages.

4. Minimum Contact Preference:

To ensure we can reach you for important information regarding your Loyalty Club membership, you must have at least one communication preference option enabled within the app. This allows us to contact you for essential matters even if you choose to opt-out of emails.

5. Communication Benefits:

Emails sent to our Loyalty Club members are intended to be in your best interest. They will keep you informed about:

• Upcoming special offers and exclusive sales

• New products and upcoming launches

• Opportunities to maximise your Loyalty Club benefits

• Up to date information regarding products

• Up to date information regarding The Plant Place

We strive to provide valuable information and updates through our communication channels.